Internal Platform Access

Service Admin Portal

Operate the Call Quality Lens platform: tenant onboarding, billing and revenue, health, alerts and time-boxed support access — all in one governed console.

Platform-wide dashboard, tenant health and revenue at a glance
PIM-governed, time-boxed support sessions with full audit trail
Least-privilege roles — every action logged and reviewable

Restricted to the Call Quality Lens home tenant. Elevated roles require PIM activation (MFA + justification, 2h max) before any action is permitted.

All access to this portal is audited — onboarding, billing changes and support sessions are recorded and, where they touch a customer tenant, mirrored into that tenant's own audit log.